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Retell AI is a platform that enables businesses to build, test, deploy, and monitor AI voice agents capable of handling complex tasks and engaging in natural conversations. It integrates seamlessly with various environments, including phone calls and web applications, leveraging advanced large language models (LLMs) for processing. The platform offers features such as auto-syncing with company knowledge bases, powerful call transfer capabilities, easy appointment booking, and the ability to navigate interactive voice response (IVR) systems. Retell AI supports over 18 languages and provides a voice AI API with low latency, ensuring smooth and empathetic AI conversations. The platform is fully compliant with industry standards, including SOC 2 Type 1&2, HIPAA, and GDPR, meeting all industry compliance standards. It also offers batch calling capabilities, allowing businesses to run large-scale call campaigns without concurrency limits, and provides detailed conversion tracking after each campaign. Additionally, Retell AI offers branded call features to enhance customer trust and satisfaction during outbound call operations. The platform supports integration with various telephony systems through SIP trunking, enabling businesses to connect their existing phone numbers or VOIP providers. Retell AI is designed to be reliable and scalable, with an average uptime of 99.99% and effortless fallback mechanisms, ensuring that agents are always production-ready. The platform also offers multilingual support, capable of handling calls in over 18 languages and dialing to any country’s phone numbers, making it suitable for global operations.
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